We compensate secondhand items with a voucher, based on the item’s estimated resale price. You’ll receive: – 60% of the resale price – 80% of the amount exceeding €80 From the total voucher value, we deduct: – A handling fee of €2.80 per item – A shipping fee of €6.90 (unless you use a Ninyes or partner drop-off point, in which case shipping is free) You must include at least one item from the brand for which you wish to receive a voucher. You can always choose a voucher for the Ninyes online store. If you choose multiple brands, the voucher value will be split equally between them. Once your items have been received and processed, you’ll receive an email with a summary of the estimated value. You then have three days to accept the proposed voucher amount. After acceptance, the voucher will be sent to you by email directly from the brand you selected. Vouchers are delivered on average within 2 weeks of your items arriving at Ninyes. You’ll receive your voucher right after we process your items—there’s no need to wait for the items to be sold. Vouchers are valid for 3–24 months, depending on the brand. You can check the exact validity on the brand’s own resale page or in the FAQ section. You can browse the selection and prices in the Ninyes online store to help estimate the secondhand value of your own items. The final voucher amount depends on the condition, seasonality, and style relevance of your items. STOCKMANN VOUCHER When selling children’s clothing, you can also choose a Stockmann voucher, in which case the compensation is 40% of the estimated resale price. The Stockmann voucher can only be selected when selling children’s items and cannot be combined with other brands. The voucher is available for pick-up only at the customer service desk of Stockmann Helsinki city center department store. You will receive detailed pick-up instructions by email. The Stockmann voucher can be used in Stockmann department stores like any regular Stockmann voucher. Please note: It is not valid for use in the Stockmann online store.

Send your items using a prepaid return code via Matkahuolto or Posti, or drop them off at the Ninyes office or one of our partner collection points. Pack your items tightly and neatly in any suitable box, parcel bag, or shipping envelope. Include a note titled "Ninyes Resale shipment" with your name, phone number, and email address inside the package. Write your name and phone number on the outside, along with the return address and return code. Matkahuolto Return code: 9545051 Ninyes Oy, Dosentintie 7D, 00330 Helsinki Take your package to the nearest Matkahuolto service point. Find the closest location via the service point search. Ask for a return receipt at the counter. If you want to use a Matkahuolto locker, register as a customer and use the return code to get an activation code. Posti Return code: 671577 Ninyes Oy, Dosentintie 7D, 00330 Helsinki Take your package to the nearest Posti service point. Find the closest location via the service point search. Ask for a return receipt at the counter. To use a Posti locker, reserve a slot on the Posti website. Choose "Return with agreement number" and enter 671577 as the agreement number, then fill in your details. Collection Points You can also drop off your items at the following locations: Ninyes Lauttasaari: Dosentintie 7, Helsinki Reima stores Stockmann Helsinki city center – 6th floor, Ninyes department Joutsen Store Mikonkatu: Mikonkatu 2, Helsinki Falla Finland Store: Korkeavuorenkatu 2, Helsinki Toive Showroom: Yliopistonkatu 32, Jyväskylä

Pack your items tightly in any suitably sized cardboard box, mailing bag, or parcel you have at home. Inside the package, include a note titled "Ninyes Resale shipment" along with your name, phone number, and email address. You can send your items via Bring or UPS. BRING Once you’ve filled out the Resale Form, you will receive a prepaid Bring shipping label by email. Drop off the package at your nearest Bring service point. UPS After submitting the Resale Form, you will receive an email from UPS containing your prepaid shipping label and a link to find the nearest UPS service point. Print and attach the label to your package and drop it off at a UPS Access Point. If you cannot print the label at home, some UPS service points offer printing services. You can check which UPS locations offer this by visiting: 👉 www.ups.com/dropoff Look for locations with the service: “Accepts Mobile Barcodes”.

You can easily and quickly sell your pre-loved items to Ninyes from the following EU countries: Netherlands Belgium Spain Ireland Italy Austria Greece Latvia Lithuania Luxembourg Portugal Poland France Germany Denmark Estonia Pack your items tightly in any suitably sized cardboard box, mailing bag, or parcel you have at home. Include a note inside the package titled "Ninyes Resale shipment", along with your name, phone number, and email address. You can send your items via UPS. UPS After submitting the Resale Form, you will receive an email from UPS with a prepaid shipping label and a link to find the nearest UPS service points. Print and attach the label to your package and drop it off at a UPS Access Point. If you are unable to print the label yourself, many UPS locations offer a label printing service. You can check UPS service options here: 👉 www.ups.com/dropoff Look for locations that offer “Accepts Mobile Barcodes”.

We pay the shipping costs upfront to make the process as easy as possible. A shipping fee of €3.90 will be deducted from your voucher if your package is sent from Finland, Sweden, Denmark, or Germany, and €5.90 for shipments from other EU countries. Shipping is free of charge if you drop off your items at a Ninyes location or one of our partner return points.

The Ninyes Resale program is available in the following countries: Netherlands Belgium Spain Ireland Italy Austria Greece Latvia Lithuania Luxembourg Portugal Poland France Sweden Germany Finland Denmark Estonia Please pack your items carefully in a durable mailing bag or box – we are not responsible for items lost or damaged during shipping. Include your name and phone number, and make sure to fill out the Resale Form in advance. If you have a campaign code, only one code can be used per shipment. This also applies when dropping off items in person – they must be packed and the form submitted beforehand. Once we’ve received and processed your items, you’ll receive an email with the estimated voucher value. If we don’t hear from you within 3 days of sending the email, the value will be automatically accepted. The voucher will be sent to the email address you provided in the Resale Form and is valid for a minimum of 3 months. Providing valid contact details is essential. We require at least your name, phone number, and email address. Ninyes and its partners are not responsible for any issues or costs resulting from incorrect or missing contact information, failure to read or respond to our messages. We do not process or compensate for shipments lacking the sender’s name and contact details. We only process shipments where the Resale Form has been completed and the terms accepted. Our goal is to give every item a second life. However, Ninyes reserves the right to unilaterally determine whether an item meets our quality standards and is eligible for resale. If not, the customer can: – Have the items returned for a shipping fee of €6.90 (Finland, Sweden, Denmark, Germany) or €8.90 (other EU countries) – Pick up the rejected items for free from our office: Dosentintie 7D, 00330 Helsinki / Mon–Thu 1pm–5pm Alternatively, you may choose to have the rejected items donated to charity or sent for textile recycling at no cost. Maternity box clothing will automatically be donated to charity. Campaigns are valid for a limited time. To receive the campaign benefit, the Resale Form must be completed during the campaign period and the items shipped within 10 days after the campaign ends.

Stockmann and Ninyes have partnered at the Stockmann Helsinki department store. You can now recycle children’s clothing purchased from Stockmann and receive a Stockmann voucher in return. You can also shop secondhand children’s clothing curated by Ninyes, available in the children’s department at Stockmann Helsinki. The voucher value is 40% of the estimated resale price, and it can only be picked up at the Stockmann Helsinki city centre department store. You may also choose a Stockmann voucher under the same terms if you send in only children’s clothing from approved brands directly to Ninyes. Please note that in this case as well, the voucher must be picked up at the Helsinki city centre Stockmann store. Read the full program terms on Stockmann’s website.