You can return clothes, accessories and textiles from the following brands.

A: Aarrelabel, Acne Studios, Aiayu, Alchemist, Almada Label, Alpa, Armedangels, Asket, Astrid Wild

B: Blaa, Blutgeschwister, Bobo Choses, Brava Fabrics, By Pias, by TiMo

C: Camilla Thulin, Cano Shoes, Colorful Standard, CU jewellery

D: Deadwood, Dawn Denim, Dedicated, Designers Remix, Djerf Avenue, Dr Martens

E: Ecoalf, Eileen Fisher, Elkline, Elsk, Embassy of Bricks and Logs, Esmé Studios, Ética

F: Filippa K, Fjällräven, Forét

G: Ganni, Girlfriend Collective, Globe Hope, Gugguu

H: Halti, Haglöfs, Harold's Bags, Hessnatur, Hestra, Holtzweiler, Houdini, Huxbaby

I: Isbjörn of Sweden

J: Jan 'n June, Joutsen, Jyoti

K: Kaiko, Kalevala, Kari Traa, Kings of Indigo, Kivat, Knowledge Cotton, Konges Sløjd, Koi Kids, kowtow, Kuyichi

M: Mahla, Mainio, Malene Birger, Marimekko, Maska, Mayla, Metsola, Mini A Ture, Mini Rodini, Mochi, Molo, Monkind, Morico, Mud Jeans, Myssyfarmi

N: Nakoa, Norrøna, Norse projects, North Outdoor, Nudie Jeans

O: Olars Ulla, O My Bag

P: Papu, Patagonia, Peak Performance, People Tree, Planet Nusa, Puma

R: Rainkiss, Rave Review, Recolution, Reformation, Reima, Residus, Rifo, Rodebjer, Röyk

S: Samsøe Samsøe, Sandqvist, Sasta, Sézane, Skall Studio, Soft Rebels, Stapf, Stella McCartney, Studio Heijne, Superyellow, Sätila

T: Tentree, The Campamento, The North Face, The Simple Folk, Thinking Mu, ThokkThokk, Timberland, Tiger of Sweden, Tomorrow Denim, Tripulse

U : Uhana

V: Varg, Vaude, Veja, VIBAe, Vimma

W: Woodwood, Wunderwerk

Y: Yo Zen

Z: Zadig & Voltaire

The value of your gift card is 50% or 70% of the estimated selling price of the item you have returned. Our estimation depends always on the condition, season and demand of each individual piece. To maximise the value of your products, please wash them in beforehand.

• When the estimated selling price of the product is less than 70€, you get a 50% refund. 
• When the estimated selling price of the product is 70€ or more, you get a 70% refund.

You will receive a gift card to one of our partner brands of your preference. Shipping costs 6,90€ (Finland, Sweden, Denmark, Germany) or 8,90€ (other EU countries) and handling costs 1€ / product are deducted from the gift card value. If you bring your clothes to our collection point, shipping is free.

Examples:

• You return a shirt that we price at 40€ at ninyes.com, the value of your gift card will be 19€.
• You return a jacket that we price at 80€, the value of your gift card will be 55€.

When we have received and checked your clothes, you will receive an email confirmation including the gift card value. You have three days to accept the gift card value, and after that you will get the gift card to your email. Our handling time is approximately two weeks.

The gift cards are valid for 3 months after issuing. You can find examples of sales prices from Ninyes.com by searching and filtering the clothes in order to match the ones you are thinking of recycling. Note that the actual price you will get depends always on the condition, season and demand of each piece.

You can choose to which partner brand's webstore you want the gift card to be issued as long as you return contains one of that brand's product. You can also always choose a gift card to Ninyes' webstore. If you choose multiple brands, the gift card will be split evenly among these brands.

The gift card is valid for at least three months.

You can use our prepaid return service from Matkahuolto or Posti for returns, or leave the return at our own or our partner brands' return points. Pack the items in any suitable size cardboard box, postal package, or shipment bag you have.

Matkahuolto

Include a note titled Ninyes re.wear shipment inside the shipment with your name, phone number, and email address.

Write the sender's name and mobile number, as well as the recipient's information and return code:
Return code 9545051 / Ninyes Oy, Veneentekijäntie 18, 00210 Helsinki.

Take the package to the nearest Matkahuolto service point. You can find the nearest service points from the service point search. Ask for a receipt for the return at the counter.

If you want to use the Matkahuolto machine, register as a Matkahuolto customer and apply for an activation code for the return with the return code.

Posti

Include a note titled Ninyes re.wear shipment inside the shipment with your name, phone number, and email address.

Write the sender's name and mobile number, as well as the recipient's information and customer return code:
Customer return code 671577 / Ninyes Oy, Veneentekijäntie 18, 00210 Helsinki.

Take the package to the nearest Posti service point. You can find the nearest service points from the service point search. Ask for a receipt for the return at the counter.

If you want to use Posti's machine, book a shipment locker from Posti's website. Select "Return with agreement number" and write our code 671577 in the agreement number field and fill in your own information.

Return to Ninyes store or recycling box

You can also leave your return at Ninyes return box.

• Ninyes Lauttasaari, Veneentekijäntie 18 B, Helsinki / Tue-Thu 12-4pm
• Stockmann Department Store, 6th floor / Ninyes second hand section, Helsinki

Pack the clothes into any suitable cardboard box, postal package, or shipping bag that you have. Include a note inside the shipment titled "Ninyes re.wear shipment" with your name, phone number, and email address.

BRING

Once you have completed our Re.wear return form, you will receive a Bring prepaid postage label by email. Leave the package at a Bring service point.

UPS

Once you have completed our Re.wear return form, you will receive a UPS prepaid postage label and a link to UPS:s access points by email. Print and attache the postage label on to your parcel and leave the package at a UPS service point. If you are unable to print the postage label, you may get your label printed out at some of the UPS access points. You can check the list of services at: www.ups.com/dropoff Service includes: Accepts Mobile Barcodes).

You can send your Resale -returns also from the following EU countries: Denmark, Germany, Belgium, Ireland, Luxemburg, Netherlands, Poland, France, Italy, Portugal, Spain, Latvia, Lithuania, Estonia, Austria and Greece.

Pack the clothes into any suitable cardboard box, postal package, or shipping bag that you have. Include a note inside the shipment titled "Ninyes re.wear shipment" with your name, phone number, and email address.

UPS

Once you have completed our Resale return form, you will receive a UPS prepaid postage label and a link to UPS:s access points by email. Print and attache the postage label on to your parcel and leave the package at a UPS service point. If you are unable to print the postage label, you may get your label printed out at some of the UPS access points. You can check the list of services at: www.ups.com/dropoff Service includes: Accepts Mobile Barcodes). We can also send the postage label to you by mail on paper.

Shipping costs are prepaid and the value of the shipping cost is deducted from the gift card value: 6,90€ (Sweden, Denmark, Germany) or 8,90€ (other EU countries). There are no shipment costs if you use any of our collection points. Collection points are currently located in Finland only.

You can find previously owned clothes and accessories on our online store. If you want to hear about new brand-specific drop days, it's worth subscribing to our newsletter.

Our goal is to give a new life to your pre-loved items. However, sometimes we have to acknowledge that a product does not meet the above guidelines and is not suitable for resale. In this case, the customer has the option to return the items for €6.90 (Finland, Sweden, Denmark, Germany) or 8,90€ (other EU countries).

Alternatively, you can choose to have the rejected items delivered free of charge to charity or textile recycling.

The Ninyes Resale service is available in Finland, Sweden, Denmark, Germany, Belgium, Luxemburg, Netherlands, Poland, France, Italy, Portugal, Spain, Latvia, Lithuania, Estonia and Austria.

Please pack your items carefully in a durable shipping bag or box - we do not compensate for lost or damaged items during transportation. Include your name and phone number, and fill out the Re.wear form in advance. If you have a discount code, you can only use one code at a time. Pack the clothes in a sealed bag or box and fill out the form in advance even when returning the items in person.

After we have received and processed your clothes, you will receive an email with the gift card proposal. If we do not hear from you within 3 days of sending the email, the valuation will be automatically approved. The gift card will be sent to the email address you provided on the sales form and is valid for at least 3 months.

Providing accurate contact information is important. We require at least your name, phone number, and email address. Ninyes or our partner brand is not responsible for any costs or disruptions if the customer has provided incorrect or incomplete contact information, does not read the messages we send, or does not respond to them. We do not accept or compensate for deliveries without the customer's name and contact information. We only process shipments where the sales form is completed, and the sales terms are accepted.

Our goal is to give all clothes a new user. However, Ninyes reserves the right to unilaterally determine that a product does not meet the above guidelines and is not suitable for resale. In this case, the customer has the option to return the items for a €6,90 shipping fee (Finland, Sweden, Denmark, Germany) or 8,90€ (other EU countries) or pick up the rejected items free of charge from our Lauttasaari office: Veneentekijäntie 18 B, Helsinki / Tue-Thu 12-4 pm. Alternatively, you can choose to have the rejected items delivered free of charge to charity or textile recycling.

Thank you!